Frequently Asked Questions

  • Where are you based?

    We are just behind the Mercedes garage at Holes Bay, Poole. If the Mercedes garage is on your left, turn left, then first right, then left again and you will see our site on the righthand side, a little way down the road.

  • How does self-storage work?

    You rent a storage container from us, and store your domestic or business items. You can store your goods or possessions from as little as four weeks and for as long as you need. Storage can be reserved in advance to make sure the space required is available when you need it. Our storage is flexible, secure and hassle free. We want to make sure you get the best service and value for money.

  • What kind of security is in place?

    We take the security of your goods and possessions extremely seriously. To protect them we have 24/7 CCTV surveillance and a keypad-controlled security gate. Access to our storage facility is strictly controlled. Also, you are the only one with a key to your container, which is locked with a padlock.

  • How much does it cost?

    The price you pay is determined by the size of the space you need.

    • 160 Square Foot = £48.33 + VAT per week
    • 80 Square Foot = £35 + VAT per week
    • 40 Square Foot = £26.67 + VAT per week
  • What is the minimum rental period?

    The minimum rental period is four weeks. You can store for as long as you want, there is no maximum rental period.

  • How quickly can I move in?

    As long as we have availability, you can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract.

  • What items are you prohibited from storing?

    You must not store (or allow any other person to store) any of the following in the Unit:
    • food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin;
    • any living creatures;
    • E-scooters, E-Bikes, E-Skateboards or any battery-powered vehicles of any similar kind;
    • combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
    • firearms, explosives, weapons or ammunition;
    • chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
    • any Goods that emit fumes or odours;
    • any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
    • goods which are environmentally harmful or that are a risk to the property of any person;
    • currency, deeds and securities;
    • Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
    • any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin

  • What information do I need to provide to take a container?

    We require one form of photo ID (passport or driving license) AND proof of address (utility bill or bank statement). Payment of the first invoice must be made prior to moving in.

  • How do I pay? 

    Payments are 4 weekly. We take a credit / debit card and save on our system where is it then encrypted. The system will automatically email through an invoice, take the payment when due and email through a receipt.

  • What is included in the price?

    The price you are quoted is for 4 weeks rental cost and includes a heavy duty padlock, a key and an electric gate fob

  • Do I have to insure my goods?

    Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.

  • How do I calculate my Maximum Replacement Value?

    We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.

    Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
    • household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
    • any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
    • documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents

    If you opt for StoreProtect:
    If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).
    For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500.

  • What if I don’t need the container anymore? 

    You can give your 2 weeks notice at any time, please email it through to 

  • Can I add another container to my current account? 

    Yes, of course. You can do this at any time – there may be a pro-rata payment due to align all payments together but you will receive invoices and receipts to show this.